Skip bin questions, answered straight

The lowest price is $340, for a 3m³ green waste bin. Each step up in size adds to the general waste price: 3m³ is $535, then $590, $830 and $1,050 for the 4m³, 6m³ and 9m³, and the 15m³ hook bin is $1,650. Each figure already covers GST, drop-off, collection and 14 days of hire. The rate table lists every size and waste type.

Dirt is quoted by phone. You can still book a 3m³ or 4m³ dirt bin online: instead of going to payment, it lands with us as a quote request (you'll get a REQ number), and we reply with the price. Or ring 1800 462 674.

Stripe processes the card on its own hosted checkout page. The merchant is East Coast Waste Pty Ltd, so that name, or BOSH Bins, is what shows at checkout and on your statement. Card details go to Stripe, not to us, and we never store them.

We need at least 36 hours' notice. In practice, a booking made before midday, Queensland time, can have tomorrow as its delivery date. The booking page works out the earliest date you can pick, so there's no guessing, and nothing sooner than 36 hours is possible.

AM or PM, your call. Treat it as a preference rather than a booked slot; the driver contacts you ahead of arrival.

14 days comes standard. Need more time with it? Add a week for $35, or keep it as long as you like for $50 with unlimited hire. It's one or the other, not both.

It's free up to 48 hours out from the scheduled delivery. After that point, cancelling costs $50.

Three things never go in, whatever the bin: asbestos, tyres and batteries. The rest of the no-go list is food waste, polystyrene, liquids (paint and oils included), wet plaster or cement, gas bottles, fire extinguishers and anything pressurised, chemicals or other hazardous waste, dead animals, faecal matter, and tree trunks over 25cm across. Mattresses are fine in most bins if you declare them when booking, at $100 each.

Yes, in the right size, because weight decides it. Dirt is capped at a 4m³ bin, concrete and clean rubble at 6m³, and sand, soil or dirt never go in anything 6m³ or larger. Got more than one bin can legally carry? Phone 1800 462 674 and we'll plan it across two or more bins with you.

Each General Household bin comes with 150kg per m³ included. Green Waste tops out at 500kg per m³. For every waste type, the load stops at the fill line.

Yes, on the 3m³, 4m³ and 6m³ sizes, for $30. A walk-in door lets you wheel or carry waste in instead of heaving it over the wall of the bin. The 9m³ and 15m³ bins don't come with one.

Kingscliff to Coomera. That covers every Gold Coast suburb, from Ormeau in the north to Coolangatta at the border, plus the Tweed in New South Wales. Find your suburb on the delivery areas page.

Yes: Tweed Heads, Banora Point, Terranora, Tumbulgum, Kingscliff, Cudgen, Kings Forest, Casuarina, Cabarita Beach (Bogangar included), Pottsville and Murwillumbah. NSW addresses pay Gold Coast prices under Gold Coast rules, with nothing added for crossing the border. One thing to watch: our dates and hours follow Queensland time, so in daylight saving months we're an hour behind NSW clocks.

No, as long as the bin stays on your land: the driveway, the front yard, anywhere inside the boundary. Put it on the street, the footpath or the nature strip and council approval comes into play. In Queensland that means a City of Gold Coast permit; in NSW it's Tweed Shire Council's Approval to Place a Skip Bin in a Public Place. Sorting it out is your job, and so is the responsibility. We can't apply for you.

BOSH Bins runs ASAP Skip from 1/14 Fremantle Street, Burleigh Heads. Both brands belong to East Coast Waste Pty Ltd (ABN 25 675 571 954).